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Video - Customer Portal!
Checkout a short video of the AquaHawk capabilities available to your customers (Customer Portal)
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Video - Utility Portal!
This video demonstrates some of the AquaHawk capabilities available to utility employees (Utility Portal)
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Personalized Water Use Reports
To help utilities encourage customers to save water and meet conservation goals, AmCoBi offers individualized, print/e-mail Water Use Reports, in combination with its AquaHawk portal.
A Customer Portal Solution for Utilities
AquaHawk™ and UtilityHawk™ are affordable Web-based, customer portal solutions that help water, electric, and gas utilities improve customer service and build stronger client relationships. By presenting useful data and actionable information, providers can reduce routine support calls, easily resolve high bill complaints, and give customers more control over how they use utilities.
Learn about Customer Portal Solutions
Here are some resources to help you learn more about consumer engagement / customer portal solutions for utilities.
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How to Make Business Case for Investing in a Utility Customer Portal
9 Ideas for Utility Billing and Customer Service Managers -
8 Best Practices
8 Best Practices for creating a successful customer portal that engages, informs, and serves. -
Customer Engagement for Water
Learn breakthrough technologies for water utilities that improve the customer experience in this free report. -
8 Steps for Evaluating Customer Portal Solutions
See an online demonstration! It only takes 30 mins.
Learn more about AquaHawk & UtilityHawk
Overview
AquaHawk & UtilityHawk are customer portal solutions for water, electric, and gas utilities. Learn what they do, who they're for, and how they can help your organization.
Features & Benefits - Utilities
AquaHawk & UtilityHawk enable customer support staff to more easily manage, and even prevent high bill complaint calls.
Features & Benefits - Customers
Enable your customers to access their consumption data, see an estimate of their bill anytime during the billing cycle, and be automatically notified before they spend too much money on utilities.
Advanced Leak Detection
Does your meter reading system produce an endless list of continuous flow issues or miss problems altogether? Is it easy to find the most severe leaks? AquaHawk reduces the time your staff spends managing leaks and simplifies the customer alerting process.
Screenshots
Take a look at some of the key features of the system that include an rich customer view, threshold alerting, and unique features for utilities and their customers.
Comprehensive & Affordable!
Whether your utility is large or small, AquaHawk and UtilityHawk are affordably priced to meet your budgetary requirements. This Web-based solution is delivered using the hosted or "Software-as-a-Service" (SaaS) model. Utilities do not need to purchase or install any hardware or software. The system is managed with a standard Web browser and an Internet connection.
We don't lock you into long term contracts. You can end the service with 30 days notice so the onus is on AmCoBi to continually earn your business.
AmCoBi charges a one-time setup fee that includes:
- Configuring the portal
- Integrating usage data (from the metering system) and accounts data (from the accounting/billing system)
- Product training.
The monthly fee:
- Is based on the number of endpoints/meters managed in the system
- Includes third tier support for utility employees via phone or e-mail.
AquaHawk/UtilityHawk Standard - For utilities using smart meter or fixed-base AMI systems.
AquaHawk/UtilityHawk Express - For utilities that collect 30/60 day reads using manual, handheld or mobile AMR systems.
Contact us for a quote.
Features
automated calling (AquaVoice™),
and direct mail