Utility Benefits

AquaHawk Alerting offers utilities the following benefits:

   
  • Expands online services
  • Provides self-service tools so customers can answer their own questions
  • Improves customer engagement and satisfaction
  • Enhances customer communications
  • Encourages better interactions with customers
  • Simplifies leak detection and notification
  • Helps resolve high bill complaints effortlessly
  • Can reduce leak forgiveness expenses
 
  • Boosts participation in water and energy conservation programs
  • Easy-to-learn and operate
  • Hosted service...no hardware or software investment required
  • Minimal IT involvement required
  • Designed for configurability
  • Integrates with other billing, customer service, and other utility applications
  • Highly secure and reliable
  • Vendor-neutral solution
  • It's affordable!

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Customer Benefits

   
AquaHawk Alerting offers several benefits to utility customers including:  
  • Easy-to-use and understand
  • Customers specify how they want to be contacted--text, e-mail, phone, or direct mail
  • Offers more control over utility expenses
  • Helps consumers understand how they're using utilities and how they can save
 
  • Provides timely leak alerts when problems are detected
  • Helps prevent property damage
  • Simplifies customer-utility communications
  • Enables customers to benefit direclty from the AMI/AMR equipment investment.

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