Click here...
Video - Customer Portal!
Checkout a short video of the AquaHawk capabilities available to your customers (Customer Portal)
Click here...
Video - Utility Portal!
This video demonstrates some of the AquaHawk capabilities available to utility employees (Utility Portal)
Click here...
Personalized Water Use Reports
To help utilities encourage customers to save water and meet conservation goals, AmCoBi offers individualized, print/e-mail Water Use Reports, in combination with its AquaHawk portal.
A Customer Portal Solution for Utilities
AquaHawk™ and UtilityHawk™ are affordable Web-based, customer portal solutions that help water, electric, and gas utilities improve customer service and build stronger client relationships. By presenting useful data and actionable information, providers can reduce routine support calls, easily resolve high bill complaints, and give customers more control over how they use utilities.
Learn about Customer Portal Solutions
Here are some resources to help you learn more about consumer engagement / customer portal solutions for utilities.
-
How to Make Business Case for Investing in a Utility Customer Portal
9 Ideas for Utility Billing and Customer Service Managers -
8 Best Practices
8 Best Practices for creating a successful customer portal that engages, informs, and serves. -
Customer Engagement for Water
Learn breakthrough technologies for water utilities that improve the customer experience in this free report. -
8 Steps for Evaluating Customer Portal Solutions
See an online demonstration! It only takes 30 mins.
Learn more about AquaHawk & UtilityHawk
Overview
AquaHawk & UtilityHawk are customer portal solutions for water, electric, and gas utilities. Learn what they do, who they're for, and how they can help your organization.
Features & Benefits - Utilities
AquaHawk & UtilityHawk enable customer support staff to more easily manage, and even prevent high bill complaint calls.
Features & Benefits - Customers
Enable your customers to access their consumption data, see an estimate of their bill anytime during the billing cycle, and be automatically notified before they spend too much money on utilities.
Advanced Leak Detection
Does your meter reading system produce an endless list of continuous flow issues or miss problems altogether? Is it easy to find the most severe leaks? AquaHawk reduces the time your staff spends managing leaks and simplifies the customer alerting process.
Screenshots
Take a look at some of the key features of the system that include an rich customer view, threshold alerting, and unique features for utilities and their customers.
A Consumer Engagement Solution for Gas Utilities
UtilityHawk now offers gas utilities an affordable, easy-to-use consumer engagement system that will connect residential, commercial, and industrial accounts to their mobile drive-by (AMR) or fixed-base Advanced Metering Infrastructure (AMI) networks. By providing near real-time usage data, billing information, and useful comparisons, customers can see how to use gas more efficiently and save money.
Turn "Big Data" into Actionable Information
Even small utilities (5,000 connections) can generate millions of reads every year (43,200,000 reads at 1 hr. intervals). That's a huge amount of data that needs to be analyzed, interpreted, and prioritized. UtilityHawk turns large datasets into actionable information that utility staff members, and your consumers, can understand and use.
Proactively Identify Potential Gas Leaks
UtilityHawk reduces potential safety risks by analyzing gas consumption data to determine when an account may have a potential leak or abnormal usage pattern that could indicate theft or other problems.
Engage Customers and Reduce Support Calls
UtilityHawk provides a variety of customer self-service options that are available 24 hours a day. By providing information that helps customers answer their own questions, your utility can lower call center volume.
Easily Resolve High Bill Issues
By offering customers and the utility a simultaneous view of any account's gas usage data, it's easy for staff members to show consumers why their bill may be more costly than expected. Dealing with high bill complaints has never been easier or more efficient.
Give Customers More Control with Threshold Alerts
Threshold alerts give consumers more control over their energy expenses. Customers can establish billing period ($) and/or gas usage thresholds (CCFs) and be notified via text message, e-mail, or automated phone call when they are trending to, or have exceeded those values.
Many customers use this feature to ensure that there is no unauthorized gas consumption when they are traveling or are away from their homes.
Committed to Information Security
We are committed to delivering the highest standards of information security through our internal policies and external systems. We actively protect the privacy and confidentiality of your customers.
We use a reputable, high quality, cloud-based hosting provider that offers multiple layers of operational and physical security so you can be sure your data is safe and protected. Backups are automated and geographically diverse replication prevents any data loss in the event of a hardware failure, network disruption, or large scale power outage.
Promote Online Payment & Electronic Billing Services
If your utility offers online payment or electronic billing services, buttons within the UtilityHawk portal can be linked to those sites, encouraging customers to use them. Single sign-on integration can be enabled so users don't have to login multiple times.
If you don't have an online payment or electronic billing provider and need one, please contact us.
Encourage Gas Efficiency
Want your customers to conserve or shift their usage to off-peak hours? UtilityHawk offers the following:
- Time-of-use graphs that show when a customer's usage is costing him/her more money
- Comparisons to similar users that reveal how an account can use gas more efficiently
- Conservation targets (i.e. reduce usage by 10%) that show customers graphically how they're doing against a savings goal.
UtilityHawk helps customers make smarter energy choices by seeing when simple changes--such as shifting the timing of when pool/hot tub heaters run or turning down a thermostat during the day--can substantially reduce a gas bill.
Mobile Device Access
Access your utility information from a smartphone, iPad, or other tablet device. UtilityHawk offers gas customers a mobile browser-friendly view of key metrics related to their accounts.
Export Usage Data
For customers interested in analyzing their own consumption data (e.g. with Microsoft Excel), an integrated data export feature enables users to create a .CSV file with hourly, daily, or monthly values, for all of their accounts.
UtilityHawk Datasheet
Download a product datasheet by clicking the link below.
See an Online Demonstration
To see a video of UtilityHawk capabilities for utility customers, click here.
To see a video of UtilityHawk capabilities for utility employees, click here.
For a live online demonstration, contact us today.
A Customer Portal Solution for Water Utilities
AquaHawk is the most widely used consumer engagement solution in the water utility marketplace. We currently work with more than 60 utilities. We record, analyze, and present hourly consumption data for more than 650,000 meters.
The application is affordable, user-friendly, and will help your utility improve customer service and operate more efficiently. Advanced leak detection and notification capabilities empower water providers to quickly identify abnormal usage patterns, and then proactively communicate with customers via text message, e-mail, automated phone call, or direct mail. By offering customers access to their billing and usage data, they'll have the information they need to use water more efficiently and save money.
Engage Customers and Reduce Support Calls
AquaHawk offers a variety of customer self-service options that are available 24 hours a day. Providing useful information enables clients to answer their own questions and reduces customer service calls.
Easily Resolve High Bill Issues
AquaHawk makes it simpler and more efficient to manage high bill complaints because customer service staff can see the same consumption information that customers see. Employees can show customers when they may be using water unknowingly, simultaneously addressing their billing concerns.
Prevent High Bill Complaints
Threshold alerts help utilities prevent complaint calls that are caused when customers receive unexpectedly high bills. Users can set an amount of money ($) or an amount of water (gals.) they don't want to exceed, and be automatically notified when they are trending to, or surpass those values.
Customers also use this capability to monitor for unauthorized water consumption when they are traveling or are away from their homes.
Proactively Notify Customers about Potential Leaks
AquaHawk offers the most accurate, reliable leak detection system available. When combined with an alerting system that includes text, e-mail, phone, and direct mail notification, water agencies can help their customers avoid costly and unnecessary water usage, as well as prevent property damage.
Encourage Water Efficiency
AquaHawk is a powerful water conservation and efficiency tool. It offers:
- Comparisons to similar users that reveal how an account can use water more efficiently
- Water budget and conservation target graphs (i.e., use 12,000 gals. per month or reduce usage by 25%) that show customers graphically how they're doing against a budget, ordinance limit or savings goal
- A process for managing daily water restrictions (i.e., customers with even addresses can only irrigate on Tuesdays and Thursdays)
- Landscape watering guidance. Combines landscape area, weather, rainfall, and consumption data to determine when an account may be overwatering.
Mobile Device Access
Access your water usage information from a smartphone, iPad, or other mobile device. AquaHawk offers a mobile browser-friendly view of key data and existing alerts.
Non-Revenue Water Tracking
Reporting capabilities in the application will monitor non-revenue water (NRW) losses by analyzing the amount of water supplied to a utility's system, what was stored, uncategorized usage, as well as demand-side sales. Staff can track NRW losses by day, week, month or other time period.
Promote Online Payment & Paperless Billing Services
If your utility offers online payment or paperless billing services, buttons within the AquaHawk portal can be linked to those sites, encouraging customers to use them. Single sign-on integration can be enabled so users don't have to login multiple times.
If you don't have an online payment or paperless billing provider and need one, please contact us.
Committed to Information Security
We are committed to delivering the highest standards of information security through our internal policies and external systems. We actively protect the privacy and confidentiality of your customers.
We use a reputable, high quality, cloud-based hosting provider that offers multiple layers of operational and physical security so you can be sure your data is safe and protected. Backups are automated and geographically diverse replication prevents any data loss in the event of a hardware failure, network disruption, or large scale power outage.
Turn "Big Data" into Actionable Information
Even small utilities (5,000 connections) can generate millions of reads every year (43,200,000 reads at 1 hr. intervals). That's a huge amount of data that needs to be analyzed, interpreted, and prioritized. AquaHawk turns large datasets into actionable information that utility staff members, and your consumers, can understand and use.
Export Usage Data
For customers interested in analyzing their own consumption data (e.g. with Microsoft Excel), an integrated data export feature enables users to create a .CSV file with hourly, daily, or monthly values, for all of their accounts.
AquaHawk Datasheet
Download a product datasheet by clicking the link below.
 |
AquaHawk Datasheet (PDF) |
See an Online Demonstration
To see a video of AquaHawk capabilities for utility customers, click here.
To see a video of AquaHawk capabilities for utility employees, click here.
For a live online demonstration, contact us today.
A Consumer Engagement Solution for Electric Utilities
UtilityHawk is an intuitive, easy-to-use consumer engagement solution for electric utilities that will connect residential, commercial, and industrial accounts to an AMI or "smart meter network". By providing near real-time usage data, billing information, and useful comparisons, your customers can see how to use energy more efficiently and save money.
Turn "Big Data" into Actionable Information
Even small utilities (5,000 meters) can generate millions of reads every year (172,800,000 reads at 15 min. intervals). That's a huge amount of data that needs to be analyzed, interpreted, and prioritized. UtilityHawk turns large datasets into actionable information that employees and your consumers, can understand and use.
Encourage Energy Efficiency
Want your customers to conserve or shift their usage to off-peak hours? UtilityHawk offers the following:
- Time-of-use graphs that show when a customer's usage is costing him/her more money
- Comparisons to similar users that reveal how an account can use energy more efficiently
- Conservation targets (i.e. reduce usage by 10%) that show customers graphically how they're doing against a savings goal.
UtilityHawk helps your customers make smarter energy choices by seeing when simple changes--such as shifting the timing of household chores (dishwashing or clothes washing/drying) or when an AC unit runs--can substantially reduce an electric bill.
A User-Friendly Solution
UtilityHawk is easy-to-use and immediately understandable. After customers create an online account, they'll be able to see:
- Electric consumption data (up to 15 min. intervals)
- Configurable views of their usage by: hour, day, week, month, year, billing period, and selectable date range
- Daily temperature and weather data synchronized to usage
- An estimate of their bill anytime during the billing period
- A projected final bill amount.
Easily Resolve High Bill Issues
Utility staff and customers can simultaneously view usage data for any account, making it easier to identify time periods when a client may be using electricity unknowingly. Dealing with high bill complaints has never been easier or more efficient.
Give Customers More Control with Threshold Alerts
Threshold alerts give consumers more control over their energy expenses. Customers can establish billing period ($) and/or energy usage thresholds (kWh) and be notified via text message, e-mail, automated phone call, or direct mail when they are trending to, or have exceeded those values.
Many customers use this feature to ensure that there is no unauthorized consumption when they are traveling or are away from their homes.
Download Usage Data
For customers interested in analyzing their own consumption data (e.g. with Microsoft Excel), an integrated data export feature enables users to create a .CSV file with hourly, daily, or monthly values, for all of their accounts.
Committed to Information Security
We are committed to delivering the highest standards of information security through our internal policies and external systems. We actively protect the privacy and confidentiality of UtilityHawk users.
We use a reputable, high quality, cloud-based hosting provider that offers multiple layers of operational and physical security so you can be sure your data is safe and protected. Backups are automated and geographically diverse replication prevents any data loss in the event of a hardware failure, network disruption, or large scale power outage.
Promote Online Payment & Electronic Billing Services
If your utility offers online payment or electronic billing services, buttons within the UtilityHawk portal can be linked to those sites, encouraging customers to use them. Single sign-on integration can be enabled so users don't have to login multiple times.
If you don't have an online payment or electronic billing provider and need one, please contact us.
UtilityHawk Datasheet
Download a product datasheet by clicking the link below.
|
UtilityHawk Datasheet (PDF) |
See an Online Demonstration
To schedule an online demonstration (30 mins.), contact us today.