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Video - Customer Portal!
Checkout a short video of the AquaHawk capabilities available to your customers (Customer Portal)

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Video - Utility Portal!
This video demonstrates some of the AquaHawk capabilities available to utility employees (Utility Portal)

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Personalized Water Use Reports
To help utilities encourage customers to save water and meet conservation goals, AmCoBi offers individualized, print/e-mail Water Use Reports, in combination with its AquaHawk portal.
A Customer Portal Solution for Utilities
AquaHawk™ and UtilityHawk™ are affordable Web-based, customer portal solutions that help water, electric, and gas utilities improve customer service and build stronger client relationships. By presenting useful data and actionable information, providers can reduce routine support calls, easily resolve high bill complaints, and give customers more control over how they use utilities.
Learn about Customer Portal Solutions
Here are some resources to help you learn more about consumer engagement / customer portal solutions for utilities.
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How to Make Business Case for Investing in a Utility Customer Portal
9 Ideas for Utility Billing and Customer Service Managers -
8 Best Practices
8 Best Practices for creating a successful customer portal that engages, informs, and serves. -
Customer Engagement for Water
Learn breakthrough technologies for water utilities that improve the customer experience in this free report. -
8 Steps for Evaluating Customer Portal Solutions
See an online demonstration! It only takes 30 mins.
Learn more about AquaHawk & UtilityHawk

Overview
AquaHawk & UtilityHawk are customer portal solutions for water, electric, and gas utilities. Learn what they do, who they're for, and how they can help your organization.

Features & Benefits - Utilities
AquaHawk & UtilityHawk enable customer support staff to more easily manage, and even prevent high bill complaint calls.

Features & Benefits - Customers
Enable your customers to access their consumption data, see an estimate of their bill anytime during the billing cycle, and be automatically notified before they spend too much money on utilities.

Advanced Leak Detection
Does your meter reading system produce an endless list of continuous flow issues or miss problems altogether? Is it easy to find the most severe leaks? AquaHawk reduces the time your staff spends managing leaks and simplifies the customer alerting process.

Screenshots
Take a look at some of the key features of the system that include an rich customer view, threshold alerting, and unique features for utilities and their customers.
Some Statistics
AquaHawk and UtilityHawk are used by more than 60 utilities across the U.S. and in Canada. We serve smaller providers with less than 1,500 meters and larger, multi-commodity utilities with 50,000+ meters.
650,000+ MetersEveryday, we manage hourly data for 650,000+ meters. |
190,000+ AlertsIn 2017, AquaHawk and UtilityHawk delivered more than190,000 text, e-mail, and phone call notifications. |
60,000,000,000 ReadsIn 2017, we have uploaded and analyzed more than 60 billion meter reads. |
Elsinore Valley Municipal Water District (EVMWD) 42,000 W meters |
Seacoast Utility Authority (SUA) 35,000 W meters |
Dublin San Ramon Services District (DSRSD) 23,000 W meters |
14,000 W+E+G meters |
10,000 W meters |
18,700 W meters |
Chesterfield County Rural Water Co., Inc. 8,600 W meters |
14,000 W meters |
20,000 W meters |
27,000 W meters |
3,200 W meters |
Northwestern Water & Sewer District (NWWSD) 18,000 W meters |
Configurable Home Page
The AquaHawk home page can be configured for your utility--logo, text, and links.
Customers gain access to their online account information by completing a simple online form. They specify how they want to be contacted, i.e. text message, e-mail, phone call, or direct mail.
Customer Portal View
Customers can login anytime and see their utility usage, an estimate of their bill, and any outstanding alerts.
They can see how their usage compares to conservation targets, water budgets, similar users, previous time periods, temperature and rainfall.
Threshold Alerting
Customers can specify thresholds--$ or amount (gals./kWh/CCFs)--and be notified if their usage has exceeded, or is trending to exceed, the specified value.
Multiple Alerting Methods
When it's time to alert your customers, you can easily and simultaneously send text messages, e-mail, make automated phone calls (AquaVoice) and deliver direct mail.
The system reduces the amount of time and effort utility employees will spend notifying clients.
There is a variety of useful information located at the California State Water Board's Emergency Water Conservation Regulations Portal Emergency Water Conservation Regulations Portal. You can subscribe to receive e-mail updates here.
California Urban Water Conservation Council - Water Shortage Tool Kit
Click here to download 9 tools from hundreds of member and non-member water utilities across the State of California:
Tool 1: Model Water Shortage Contingency Plans
Tool 2: Water Waste Ordinances and Enforcement Primer
Tool 3: Water Shortage Pricing Primer
Tool 4: Water Loss and Supply Alternatives
Tool 5: Customer Programs and Communication
Tool 6: Water Supply Fact Sheet
Tool 7: Water Use Awareness - AquaHawk Alerting is featured in this Tool Kit
Tool 8: Water School Curriculum
Tool 9: Water Resources Funding
Here are some important documents:
Frequently Asked Questions (FAQs) - Proposed Emergency Regulations to Achieve 25% Urban Conservation
Here are some cool ideas:
5 Water-Saving Ways to Replace Lawns During California's Drought. Homeowners are replacing water-thirsty green grass with more eco-friendly alternatives, from rocks to native shrubs.
In early 2009, American Conservation & Billing Solutions, Inc. (AmCoBi) launched its multifamily utility billing business. We offered third party billing services to utilities and multifamily complexes--apartments, condominiums, and affordable housing.
Many of the complexes we billed had implemented utility submetering systems. These metering systems were capable of recording hourly/daily usage values for water, electricity, and gas. The data could be accessed remotely and were of tremendous interest to our engineering team.
Members of our team had previously worked in the network testing industry and had developed software applications to evaluate massive volumes of network traffic data. Their hardware and software systems identified problems that caused data networks to fail or operate inefficiently.
They believed some of the same analytical methods used for network troubleshooting could be applied to utility consumption data. And since submetering systems did not offer any capabilities to evaluate usage data, they developed a series of programs to do so.
These programs analyzed water, electric, and gas consumption values to determine when a residence might be experiencing:
- A water leak
- Failing HVAC equipment
- Wasteful electric usage and more.
When problems were identified, our team would contact the property manager or owner We were routinely catching problems that otherwise would have caused property damage or unnecessary utility expense. Our multifamily clients loved the notifications and their residents were soon requesting alerts too.
About the same time, AmCoBi started providing billing services to smaller water utilities. Some of these organizations had implemented fixed base Advanced Metering Infrastructure (AMI) systems that could also gather hourly/daily consumption data. Some had Automated Meter Reading (AMR) systems that recorded reads on a monthly or bimonthly basis.
Water, electric and gas providers were looking to provide a way for their consumers to leverage the data being collected by these "smart" metering systems. They wanted tools to help customers:
- Better understand how they're using water, gas, and electricity
- Answer their own questions
- Manage their utility expenses
- Identify ways to be more efficient.
In 2011, AmCoBi launched AquaHawk, a customer portal solutions for water utilities. About two years later, the application was expanded to suppor electric and naturgal gas data with UtilityHawk. It enabled utilities to present usage information in a secure, password-protected website. It integrated data from the utility's metering system, the billing or accounting application, and local weather stations.
Knowing that there were a variety of different manufacturers developing and implementing meter reading networks, AmCoBi engineered the application to be vendor-neutral or platform independent. Our portal solutions can integrate consumption data from any commercial AMI/AMR system.
World-class Data Analytics
Having spent years performing statistical analysis on water consumption data, our team developed a sophisticated set of tools for identifying potential leaks and abnormal use patterns. We evaluate consumption data on an account-by-account basis and apply different analyses for different account types.
Because the system integrates with leading AMI systems, we've been able to compare our leak detection results with other solutions. Our system is not only more accurate but it also ignores issues that other systems incorrectly flag as problems. With AquaHawk, your organization will spend less time managing the leak detection and notification process.
Proactive Customer Notification
Accurately detecting leaks was just the beginning. We also needed an integrated workflow process that enables utility staff members to:
- Notify customers in their preferred communications mode
- Keep a record of actions that have been performed for the customer
- Enable the customer to communicate back to the utility
- Track problems to a resolution.
The process needed to be easily manageable by utility employees.
The AmCoBi Difference
We develop world class software applications that are reliable, intuitive and user-friendly. We include high value capabilities that your utility, and its customers, will actually use. We de-skill complex processes so that they're immediately understandable and manageable…not by engineers but by your employees and end-users.
We deliver world class training and support. We don't want you to purchase our software and park it on the shelf. We'll provide the guidance and assistance you need to understand and operate our consumer engagement system like a pro.
You have a voice in our organization. Every one of our clients has contributed ideas and suggestions that have been incorporated into the portal application. We may not get every feature and function right on the first go, but we are obsessive about continuous improvement.
Our software applications will be better this week, than they were last week.
Our team has worked in the software industry fordecades. We have a clear understanding of what works and what doesn't...and we are world class listeners.
We hope you'll check out our solutions and give us call. We expect it will dramatically enhance the online services you offer your clients, and create a better customer experience.
When it comes to helping consumers understand how they're using utilities, and what they can do to be more efficient, you'll be hard pressed to find a solution that does it better.
And the best news is…it's affordable!