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Video - Customer Portal!
Checkout a short video of the AquaHawk capabilities available to your customers (Customer Portal)
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Video - Utility Portal!
This video demonstrates some of the AquaHawk capabilities available to utility employees (Utility Portal)
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Personalized Water Use Reports
To help utilities encourage customers to save water and meet conservation goals, AmCoBi offers individualized, print/e-mail Water Use Reports, in combination with its AquaHawk portal.
A Customer Portal Solution for Utilities
AquaHawk™ and UtilityHawk™ are affordable Web-based, customer portal solutions that help water, electric, and gas utilities improve customer service and build stronger client relationships. By presenting useful data and actionable information, providers can reduce routine support calls, easily resolve high bill complaints, and give customers more control over how they use utilities.
Learn about Customer Portal Solutions
Here are some resources to help you learn more about consumer engagement / customer portal solutions for utilities.
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How to Make Business Case for Investing in a Utility Customer Portal
9 Ideas for Utility Billing and Customer Service Managers -
8 Best Practices
8 Best Practices for creating a successful customer portal that engages, informs, and serves. -
Customer Engagement for Water
Learn breakthrough technologies for water utilities that improve the customer experience in this free report. -
8 Steps for Evaluating Customer Portal Solutions
See an online demonstration! It only takes 30 mins.
Learn more about AquaHawk & UtilityHawk
Overview
AquaHawk & UtilityHawk are customer portal solutions for water, electric, and gas utilities. Learn what they do, who they're for, and how they can help your organization.
Features & Benefits - Utilities
AquaHawk & UtilityHawk enable customer support staff to more easily manage, and even prevent high bill complaint calls.
Features & Benefits - Customers
Enable your customers to access their consumption data, see an estimate of their bill anytime during the billing cycle, and be automatically notified before they spend too much money on utilities.
Advanced Leak Detection
Does your meter reading system produce an endless list of continuous flow issues or miss problems altogether? Is it easy to find the most severe leaks? AquaHawk reduces the time your staff spends managing leaks and simplifies the customer alerting process.
Screenshots
Take a look at some of the key features of the system that include an rich customer view, threshold alerting, and unique features for utilities and their customers.
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Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information moving forward, not on a retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how personal information you provide will be used.
NOTE: The privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.
Collection of InformationWe collect personally identifiable information like names, e-mail addresses, city, and state when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request such as an online subscription. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking TechnologyThe website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use our site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of InformationWe may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data SecurityYour personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All e-mails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact InformationIf you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: E-mail: ClientCare@AmCoBi.com We reserve the right to make changes to this policy. Any changes to this policy will be posted. |
Comprehensive & Affordable!
Whether your utility is large or small, AquaHawk and UtilityHawk are affordably priced to meet your budgetary requirements. This Web-based solution is delivered using the hosted or "Software-as-a-Service" (SaaS) model. Utilities do not need to purchase or install any hardware or software. The system is managed with a standard Web browser and an Internet connection.
We don't lock you into long term contracts. You can end the service with 30 days notice so the onus is on AmCoBi to continually earn your business.
AmCoBi charges a one-time setup fee that includes:
- Configuring the portal
- Integrating usage data (from the metering system) and accounts data (from the accounting/billing system)
- Product training.
The monthly fee:
- Is based on the number of endpoints/meters managed in the system
- Includes third tier support for utility employees via phone or e-mail.
AquaHawk/UtilityHawk Standard - For utilities using smart meter or fixed-base AMI systems.
AquaHawk/UtilityHawk Express - For utilities that collect 30/60 day reads using manual, handheld or mobile AMR systems.
Contact us for a quote.
Features
automated calling (AquaVoice™),
and direct mail