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Video - Customer Portal!
Checkout a short video of the AquaHawk capabilities available to your customers (Customer Portal)
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Video - Utility Portal!
This video demonstrates some of the AquaHawk capabilities available to utility employees (Utility Portal)
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Personalized Water Use Reports
To help utilities encourage customers to save water and meet conservation goals, AmCoBi offers individualized, print/e-mail Water Use Reports, in combination with its AquaHawk portal.
A Customer Portal Solution for Utilities
AquaHawk™ and UtilityHawk™ are affordable Web-based, customer portal solutions that help water, electric, and gas utilities improve customer service and build stronger client relationships. By presenting useful data and actionable information, providers can reduce routine support calls, easily resolve high bill complaints, and give customers more control over how they use utilities.
Learn about Customer Portal Solutions
Here are some resources to help you learn more about consumer engagement / customer portal solutions for utilities.
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How to Make Business Case for Investing in a Utility Customer Portal
9 Ideas for Utility Billing and Customer Service Managers -
8 Best Practices
8 Best Practices for creating a successful customer portal that engages, informs, and serves. -
Customer Engagement for Water
Learn breakthrough technologies for water utilities that improve the customer experience in this free report. -
8 Steps for Evaluating Customer Portal Solutions
See an online demonstration! It only takes 30 mins.
Learn more about AquaHawk & UtilityHawk
Overview
AquaHawk & UtilityHawk are customer portal solutions for water, electric, and gas utilities. Learn what they do, who they're for, and how they can help your organization.
Features & Benefits - Utilities
AquaHawk & UtilityHawk enable customer support staff to more easily manage, and even prevent high bill complaint calls.
Features & Benefits - Customers
Enable your customers to access their consumption data, see an estimate of their bill anytime during the billing cycle, and be automatically notified before they spend too much money on utilities.
Advanced Leak Detection
Does your meter reading system produce an endless list of continuous flow issues or miss problems altogether? Is it easy to find the most severe leaks? AquaHawk reduces the time your staff spends managing leaks and simplifies the customer alerting process.
Screenshots
Take a look at some of the key features of the system that include an rich customer view, threshold alerting, and unique features for utilities and their customers.
There is a variety of useful information located at the California State Water Board's Emergency Water Conservation Regulations Portal Emergency Water Conservation Regulations Portal. You can subscribe to receive e-mail updates here.
California Urban Water Conservation Council - Water Shortage Tool Kit
Click here to download 9 tools from hundreds of member and non-member water utilities across the State of California:
Tool 1: Model Water Shortage Contingency Plans
Tool 2: Water Waste Ordinances and Enforcement Primer
Tool 3: Water Shortage Pricing Primer
Tool 4: Water Loss and Supply Alternatives
Tool 5: Customer Programs and Communication
Tool 6: Water Supply Fact Sheet
Tool 7: Water Use Awareness - AquaHawk Alerting is featured in this Tool Kit
Tool 8: Water School Curriculum
Tool 9: Water Resources Funding
Here are some important documents:
Frequently Asked Questions (FAQs) - Proposed Emergency Regulations to Achieve 25% Urban Conservation
Here are some cool ideas:
5 Water-Saving Ways to Replace Lawns During California's Drought. Homeowners are replacing water-thirsty green grass with more eco-friendly alternatives, from rocks to native shrubs.
Customer Engagement for Water Utilities
Breakthrough Technologies that Improve the Customer Experience
This 10-page white paper was written for water utility management, customer service, and metering support teams. In it, you'll learn:
- How customer portals benefit your utility and its clients
- What your customers expect with this type of solution
- The characteristics of an ideal customer portal system.
Water providers have an exciting opportunity to use new technologies, data, analytics, and the science of persuasion to create a better customer experience.
Utilities can meet their customers' demands for more choice, greater flexibility, and actionable advice. They can even provide the motivation clients need to participate in worthwhile activities like water efficiency and conservation.
To receive this free white paper, click here. Complete the form and click the "Subscribe to list" button.
To learn more about the AquaHawk Alerting offers which include water utilities of all sizes, valuable benefits click on the below headings:
[widgetkit id=30]Utility Benefits
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Customer Benefits |
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